Indian Post Payments Bank (IPPB), a subsidiary of the Postal Department under the Ministry of Communication, recently announced its collaboration with Bharat BillPay Limited, an integrated online platform for payments developed by the National Payments Corporation of India (NPCI). As a result of the collaboration, a lucrative network of assisted cash bill payments will be facilitated for both IPPB and non-IPPB customers.
The bill payment service will reach remote locations and unbanked people through home payment solutions. The Post-Backed Banking Department will use the last mile network put in place by India Post over the years and combine it with a digital banking platform to ensure maximum efficiency.
Already existing transactions favored by NPCI Bharat BillPay include DTH, gas, electricity, loan repayment, water, cable TV subscription, mobile postpaid, prepaid recharge and municipal taxes, among others. With the newly formed collaboration, customers can pay recurring bills in cash, track their bill payments online, activate reminders and alerts, and access detailed transaction history.
The main objective of the agglomeration between the Post Office and NPCI is to respond to unbanked customers who have yet to catch up with the rapidly changing world and bridge the digital divide. As a result, India Post will bring the banking services offered by Bharat BillPay to people who are new to digital. In addition, post offices will be available to serve customers’ banking needs.
Here is how to take advantage of the services offered:
To request in-home service, customers should call – 155299. The call center is available 24/7. They can also submit an ad hoc request through Gramin Dak Sevak (GDS), letter carriers or the post office.
When requesting, customers must choose a time slot between 11 a.m. and 4 p.m. for the scheduled day.
A flat rate of Rs 20 (excluding GST) will be invoiced per visit and per customer if the service is beyond 1 kilometer from the post office.
IPPB is a financial institution with 100 percent of its equity owned by the Indian government. On the other hand, Bharat BillPay is also a center-run platform with over 60.62 million transactions completed in October 2021.
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